Troubleshooting & Diagnostics
Find quick solutions to common setup and charging issues.
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No Charging (LED Off)
- Panel not in direct sunlight
- Loose or incorrect connection
- Battery voltage too low
Fix:
- Place panel in full sunlight
- Check all connections
- Verify battery voltage
LED Not Turning Green (Not Maintaining)
- Insufficient sunlight
- Battery condition degraded
Fix:
- Increase sunlight exposure
- Test or replace battery
LED Off During Daytime
- Panel shaded or blocked
- Reverse polarity
Fix:
- Remove shading
- Verify SAE polarity
Incorrect Connection / No Output
- SAE polarity mismatch
- Third-party cable issue
Fix:
- Use MOENERGY cables
- Confirm polarity: Protected pin = (+), Exposed pin = (–)
Battery Not Holding Charge
- Battery aging or failure
- Excessive load
Fix:
- Test battery
- Remove unnecessary loads
Low Charging Performance
- Weak sunlight
- Poor panel angle
Fix:
- Reposition panel
- Optimize angle
General Tips
- Always ensure secure connections
- Keep panel surface clean
- Designed for continuous connection — no overcharging
Need Help?
Contact our support team for assistance.